Privacy Policy

Effective Date: [08-24-2025]

RetlasAI (“we,” “our,” or “us”) provides an AI-powered chatbot service designed to help companies connect with their clients. This Privacy Policy explains how we collect, use, and protect personal information obtained through our website and chatbot services.

1. Information We Collect

When visitors interact with the RetlasAI chatbot or website, we may collect the following information:

  • Contact details provided by users (such as name, email, phone number).

  • Messages submitted through the chatbot.

  • Technical information (IP address, browser type, device, usage data).

2. How We Use Information

We use the collected information to:

  • Deliver chatbot responses and improve customer service.

  • Send captured leads directly to the studio or business that owns the chatbot.

  • Provide analytics to studio owners (e.g., conversation counts, top questions).

  • Maintain and improve our services.

  • Comply with legal requirements.

3. Information Sharing

  • Studios/Clients: Lead information (name, email, phone) is shared only with the studio or business that owns the chatbot.

  • Third Parties: We do not sell or rent personal information to third parties. We may use trusted service providers (such as hosting, analytics, or payment processors) to operate our services.

  • Legal Compliance: We may disclose information if required by law or to protect our rights.

4. Data Retention

We retain personal data only as long as necessary to provide services or as required by law. Studios may request deletion of captured leads at any time.

5. Cookies & Tracking

Our website and chatbot may use cookies or similar technologies to track usage and improve functionality. Users can disable cookies through their browser settings.

6. Security

We implement reasonable security measures to protect personal information. However, no system is 100% secure, and we cannot guarantee absolute protection of data.

7. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If we learn that we have collected personal data from a child, we will delete it promptly.

8. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information. To exercise these rights, contact us at the email below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:
support@retlasai.com

Refund & Cancellation Policy

Effective Date: [08-24-2025]

At RetlasAI, we aim to provide simple, reliable, and effective AI chatbot services for gyms, cheer programs, and tumbling studios. Please review our policy on cancellations and refunds before purchasing a subscription.

1. Subscriptions

  • RetlasAI is offered as a monthly subscription service.

  • Subscriptions are billed in advance on a recurring monthly basis.

2. Cancellations

  • You may cancel your subscription at any time through your account dashboard or by contacting us at support@retlasai.com.

  • When you cancel, your service will remain active until the end of the billing cycle.

  • Cancellation prevents future charges but does not issue an automatic refund for the current billing period.

3. Refunds

  • Setup Fees: If a one-time setup or onboarding fee is charged, it is non-refundable.

  • Monthly Subscriptions: Payments are non-refundable once the billing cycle has started. We do not provide partial refunds for unused time within a billing period.

  • Exceptions: Refunds may be issued at our discretion in cases of duplicate charges, billing errors, or service issues on our end.

4. Free Trials

  • If a free trial is offered, you will not be billed until the trial period ends.

  • To avoid charges, cancel before the trial period expires.

5. Contact Us

For questions about cancellations or refunds, please contact us:
support@retlasai.com

Cookie Policy

Effective Date: [08-24-2025]

This Cookie Policy explains how RetlasAI (“we,” “our,” or “us”) uses cookies and similar technologies when you visit our website or use our chatbot services.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us recognize your browser, remember your preferences, and improve your experience.

2. How We Use Cookies

We use cookies for the following purposes:

  • Essential Cookies – Required for the website and chatbot to function properly.

  • Performance Cookies – Help us understand how visitors use our site so we can improve functionality.

  • Functionality Cookies – Remember user preferences (such as chatbot settings).

  • Analytics Cookies – Provide anonymous usage statistics, such as conversation counts and page visits.

3. Third-Party Cookies

Some cookies may be set by third-party services we use, such as:

  • Hosting providers

  • Analytics services (e.g., Google Analytics)

  • Payment processors (e.g., Stripe)

We do not control third-party cookies, and they are subject to the policies of those providers.

4. Managing Cookies

You can control or delete cookies through your browser settings. Options may include:

  • Blocking all cookies

  • Allowing only certain types of cookies

  • Deleting cookies when you close your browser

Please note that disabling cookies may affect the functionality of our website and chatbot.

5. Updates to This Policy

We may update this Cookie Policy from time to time. Updates will be posted on this page with a revised effective date.

6. Contact Us

If you have questions about this Cookie Policy, please contact us:
support@retlasai.com

Support & Contact Policy

Effective Date: [08-25-2025]

At RetlasAI, we are committed to providing reliable support to all of our clients. This Support & Contact Policy explains how you can reach us, how we provide assistance, and what to expect from our support process.

1. Support Channels

You can contact us through the following methods:

  • Email: support@retlasai.com

  • Contact Form: Available on our website under Contact Us.

2. Response Times

  • Growth Plan Customers: We aim to respond to all support requests within 1–2 business days.

  • Pro Plan Customers: Receive priority support with responses typically within 24 hours.

3. Support Hours

Our standard support hours are:

  • Monday – Friday, 9:00 AM – 3:00 PM CST

  • Support requests submitted outside these hours will be handled on the next business day.

4. Scope of Support

We provide assistance with:

  • Installing and embedding the RetlasAI chatbot on your website.

  • Customizing chatbot FAQs and settings.

  • Troubleshooting technical issues with the chatbot or analytics dashboard.

  • Billing and account questions.

We do not provide support for:

  • Website issues unrelated to the chatbot.

  • Third-party systems outside of RetlasAI’s control (e.g., iClassPro, hosting errors).

5. Escalation

If your issue requires deeper investigation, our support team may escalate it to a specialist. We will provide status updates until the issue is resolved.

6. Contact Information

For all inquiries, please contact:
support@retlasai.com